12bang Privacy Policy

This Privacy Policy ("Policy") describes how 12bang ("we", "us", or "the Platform") collects, processes, stores, shares, and protects the personal data of users ("you" or "Player") who access and use the 12bang website at 12bang.ws and all associated services, including sports betting, live casino, slot games, fishing games, and payment processing (collectively, the "Services").

This Policy applies to all personal data provided by you directly — for example, when registering an account, making a deposit, or contacting support — as well as personal data collected automatically through your use of the platform, such as device information and session activity.

By registering a 12bang account, making a deposit, or using any feature of the Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

We may update this Policy from time to time to reflect changes in our practices, technology, or applicable law. The date at the top of this page will always reflect the most recent revision. Continued use of the platform following any update constitutes your acceptance of the revised Policy.

12bang processes your personal data only for specific, legitimate purposes. We do not sell your data to third parties for their own marketing. The purposes for which we process your data are as follows:

2.1 Account Registration & Management

We use your identity and contact data to create and maintain your 12bang account, verify your age and eligibility, authenticate your login sessions, and communicate important account notices such as password reset confirmations and security alerts.

2.2 Payment Processing

Your financial data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank transfers. We share the minimum necessary data with your payment provider to complete each transaction. All financial data is transmitted over SSL-encrypted connections.

2.3 Identity Verification (KYC & AML)

We are required to verify the identity of all players before processing withdrawals above certain thresholds, and at any time where there is reasonable suspicion of fraudulent activity or money laundering. KYC data (NID, address documents) is stored securely and accessed only by authorised compliance personnel.

2.4 Service Delivery & Personalisation

We use your gaming activity data to deliver the games, live odds, and features you request, to calculate bet outcomes, and to personalise your experience — for example, by surfacing the BPL cricket markets, slot titles, or fishing games you engage with most frequently.

2.5 Responsible Gaming Monitoring

We analyse wagering patterns, session durations, and deposit frequency to identify players who may be showing signs of problem gambling. Where concerns are identified, we may contact you proactively to offer responsible gaming tools such as deposit limits, time-outs, or self-exclusion, in line with our Responsible Gaming Policy.

2.6 Security & Fraud Prevention

Technical and device data is used continuously to detect and prevent account takeover attempts, bonus abuse, multi-accounting, automated bot activity, and other fraudulent conduct. IP address data may be used to enforce geographic access controls where required.

2.7 Legal Compliance & Dispute Resolution

We retain transaction records, wagering histories, and communications data for as long as is necessary to comply with applicable legal obligations and to resolve disputes, including those referred to our customer complaints process or alternative dispute resolution.

2.8 Platform Improvement

Aggregated, anonymised technical data is used to analyse platform performance, identify bugs, optimise page load speeds for mobile users in Dhaka, Chittagong, Sylhet, and other regions across Bangladesh, and improve the overall user experience.

We process your personal data on the following legal grounds:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to perform the contract between you and 12bang — i.e., to operate your account, accept bets, and process payments.
• Legal obligation: Identity verification, AML checks, and record retention are required by applicable law and our operational obligations.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and service improvement are conducted on the basis of our legitimate interests, balanced against your right to privacy.
• Consent: Where we send you marketing communications or promotional offers by email or SMS, we do so on the basis of your explicit consent given at registration or via your account settings. You may withdraw this consent at any time by contacting [email protected].

5.1 Retention Periods

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to satisfy our legal obligations, resolve disputes, and enforce our agreements. In practice:

• Account and identity data is retained for a minimum of 5 years following account closure.
• Transaction and financial records are retained for a minimum of 5 years from the date of the transaction.
• Communications and support records are retained for 2 years from the date of the last communication.
• Technical log data (IP logs, session data) is retained for up to 12 months for security monitoring purposes.

5.2 Data Security

12bang employs industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, hashed password storage, role-based access controls limiting staff access to personal data, and regular security audits. While no system can guarantee absolute security, we take our obligation to protect your data seriously and continuously review our practices.

5.3 Data Location

Your data is stored on servers maintained by our hosting providers. Where data is processed or stored outside Bangladesh, we ensure appropriate contractual safeguards are in place to provide a level of protection equivalent to that required under applicable data protection principles.

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. 12bang uses cookies and similar tracking technologies (such as local storage and session identifiers) to operate the platform, remember your preferences, and gather analytical data about how the site is used.

7.2 Cookies We Use

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and remembering your language preference. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect aggregated information about how players navigate the platform — for example, which game categories are most visited and how long sessions last. This data is anonymised and used only for platform improvement.
• Security cookies: Used to detect suspicious login patterns, bot activity, and potential fraud, helping us protect your account.

7.3 Managing Cookies

Most mobile and desktop browsers allow you to refuse cookies or delete existing cookies through the browser settings. Please note that disabling essential cookies may prevent certain features of 12bang from functioning as intended, including your ability to stay logged in during a gaming session.

8.1 No Data from Minors

The 12bang platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on the platform, please notify us at [email protected].

8.2 Marketing Communications

With your consent, 12bang may send you promotional emails or SMS messages about new games, seasonal offers (such as Eid promotions, Pohela Boishakh specials, or BPL cricket bonus offers), and platform updates. You may opt out of marketing communications at any time by contacting our support team or updating your preferences in your account settings. We will act on opt-out requests within 5 business days.

If you believe that 12bang has handled your personal data unlawfully or in a way that has caused you harm, you have the right to lodge a complaint. We encourage you to contact us directly in the first instance so that we have the opportunity to address your concern. We take all privacy complaints seriously and will investigate each one thoroughly and impartially.

This Privacy Policy was last reviewed and approved on 1 January 2026. All prior versions of this Policy are superseded by this version.